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1.11.2013

Key Contact Center Trends and Priorities for the Upcoming Year – How You Can Be Ready

IT Infrastructure eSeminar
Key Contact Center Trends and Priorities for the Upcoming Year – How You Can Be Ready
January 29, 2013
11:30 am ET / 8:30 am PT
Duration: 60 minutes


Contact center technology, as well as the dynamics of delivering a great customer experience, is changing at a rapid pace. The accelerated adoption of cloud-based solutions, the incorporation of social media into the multi-channel mix, the impact of smart phones and mobile tablets, the need to accurately capture the voice of the customer, new methods of measuring agent effectiveness...what changes are taking place in 2013 and how can you be ready?

Join us for this live web event where our guest Forrester Research, Inc. principal analyst, Art Schoeller and Interactive Intelligence senior vice president, Joe Staples will discuss these topics and help you be ready to take the best advantage of the upcoming year and the contribution your contact center can make to the success of your business.

Attendees of this web event will receive four vendor comparison reports published by Gartner, Frost & Sullivan, Nemertes Research, and CRM.

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